Shipping policy

Shipping Policy

Effective Date: [July 11, 2026]

At SmartJunior.pk, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sale events, promotions, or peak shopping seasons, order processing may take slightly longer than usual.

2. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

SmartJunior.pk may offer Free Shipping on selected products, promotional campaigns, or orders above a specified purchase amount.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number via SMS, WhatsApp, or email (where available), allowing you to track your shipment until delivery.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Full Name

  • Complete Shipping Address

  • City

  • Mobile Number

SmartJunior.pk is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

6. Cash on Delivery (COD)

Cash on Delivery is available in most locations across Pakistan.

Please ensure that someone is available at the delivery address to receive the parcel and make the payment.

Repeated refusal to accept confirmed Cash on Delivery orders may result in restrictions on future orders.

7. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to:

  • Courier service delays

  • Extreme weather conditions

  • Public holidays

  • Political or security situations

  • Natural disasters

  • High order volumes during sales

We appreciate your patience and understanding in such circumstances.

8. Damaged Parcel

If your parcel appears visibly damaged upon delivery, please:

  • Take clear photographs of the parcel before opening it.

  • Contact our Customer Support within 48 hours of receiving your order.

  • Provide your Order Number along with the photographs for prompt assistance.

9. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please notify us within 48 hours of delivery.

Our team will investigate the issue and arrange a suitable resolution as quickly as possible.

10. Exchange Shipping

For exchange requests:

  • If the exchange is due to a manufacturing defect, damaged product, or an error on our part, SmartJunior.pk will bear the shipping cost.

  • If the exchange is requested due to size preference or any customer-related reason, the customer will be responsible for the shipping charges associated with the exchange.

Please refer to our Exchange & Return Policy for complete exchange terms.

11. Order Cancellation

Orders may be cancelled before they are dispatched by contacting our Customer Support.

Once an order has been shipped, it cannot be cancelled and will instead be subject to our Exchange & Return Policy.

12. Contact Us

If you have any questions regarding shipping, order tracking, or delivery, please contact our Customer Support through our official website, WhatsApp, or social media channels.

Thank you for shopping with SmartJunior.pk. We appreciate your trust and are committed to delivering your order with care, reliability, and excellent service.